With digital purchases, especially anything that involves a subscription, the process of returns and refunds is less clear.
However, as a small-business owner, you have the right to set your own refund policy. If you have a policy of no refunds, you may find yourself at odds with a customer who requests that the credit card company perform a chargeback.
This is the process of taking back the money from you and crediting the customer. A Published and Posted Refund Policy Publishing your no-refund policy will prevent unauthorized returns. Post it where customers can see it in your place of business or on your website. You should also include a printed version on invoices and sales receipts.
By taking these actions, you can demonstrate that you have taken measures so customers know you do not offer refunds after purchases have been made.
Your bank will notify you of the dispute and you have the opportunity to challenge it with your own documentation. You do not have to offer a refund, and you have the right to enforce your no-refund policy despite the insistence of the issuing credit card company.
The customer has one more opportunity to initiate a chargeback. You can defend against this chargeback with any additional information you may have. You are not obligated to refund the charges during the second chargeback attempt unless your bank finds that the customer has offered compelling evidence.
Misrepresentation Legal problems can arise for you if the product was misrepresented.
If a customer produces a description of the product where you make claims that do not live up to the actual product features, you may be accused of fraud. Similarly, if the product is damaged, state laws may require you to honor a refund request. You can also run into legal difficulties if your no-refund policy was not published at the time of the purchase.
References 2 Arizona Attorney General:If you are considering a No Return, No Refund Policy, consider the following: Jurisdiction. Even if you operate solely in the U.S. which does not require a Return & Refund Policy, there are individual state laws that require specific notices when you do not authorize returns or refunds.
Refund Policy Since nationwidesecretarial.com is offering non-tangible irrevocable goods we do not issue refunds once the order is accomplished and the product is sent.
As a customer you are responsible for understanding this upon purchasing any item at our site. If you are considering a No Return, No Refund Policy, consider the following: Jurisdiction. Even if you operate solely in the U.S. which does not require a Return & Refund Policy, there are individual state laws that require specific notices when you do not authorize returns or refunds.
How to Write a Return Policy.
Whether you sell products online or in a brick-and-mortar space it’s important to have a return policy. Customers choose to return . Generic Ret urn & Ref und Po l i cy t empl at e Return & Refund Policy Thanks for shopping at My Si t e (change t hi s).
If you are not entirely satisfied wi t h your purchase, we' re here t o hel p. A good refund or return policy can help protect your company and win your customers’ trust, but making sure your language is clear and concise is extremely important.
Our return policy template can help make it easy to generate a professional, ready-to-use refund or return policy.